Shipping Policy
SHIPPING POLICY
Last Updated: May 02, 2026
Thank you for shopping with MadeByTiana. Your support means everything to us and allows us to continue creating handcrafted Croc Bags with exceptional attention to detail. 🤎
Please read this Shipping Policy carefully before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.
HANDCRAFTED PRODUCTION
Every MadeByTiana bag is individually handmade with care and attention to detail.
As each product is crafted by hand, production requires time before shipment. The estimated production time is between 1–5 business days, depending on order volume, material availability, and quality control requirements.
Production timelines are estimates only and may vary slightly during busy periods, holidays, or unforeseen circumstances.
ORDER PROCESSING
Once production is completed, orders are processed and prepared for shipment.
Processing typically takes 1–2 business days.
After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
SHIPPING TIMES
Estimated delivery times after shipment:
Spain: 3–7 business days
Europe: 4–10 business days
International: 5–12 business days
These delivery estimates are not guaranteed and may vary depending on carrier operations, customs procedures, weather conditions, local postal services, and other factors outside our control.
ESTIMATED TOTAL FULFILLMENT TIME
Customers should generally expect:
Handcrafting Production: 1–5 business days
Order Processing: 1–2 business days
Shipping: 3–12 business days depending on destination
Total fulfillment times may vary depending on production schedules and shipping conditions.
TRACKING INFORMATION
A tracking number will be provided once your order has shipped.
Please allow 2–5 business days for tracking updates to appear within the carrier's system.
Tracking updates are managed by the shipping carrier and may occasionally update slowly depending on carrier processing.
SHIPPING RESPONSIBILITY
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
MadeByTiana is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Once an order has been transferred to the shipping carrier, delivery operations are handled by the carrier and are outside our direct control.
While we will gladly assist customers in communicating with shipping providers whenever possible, we cannot guarantee carrier performance or delivery timelines.
CARRIER ISSUES
If a shipment experiences a delivery issue, we will do our best to assist by contacting the shipping carrier and requesting additional information on the customer's behalf.
Carrier investigations may require several business days depending on the circumstances.
Any final delivery determination remains subject to the carrier's policies and procedures.
SPLIT SHIPMENTS
In some cases, orders may be shipped separately due to inventory availability, logistics requirements, or fulfillment operations.
If this occurs, customers may receive multiple tracking numbers.
This is normal and does not indicate a missing order.
OPTIONAL DIGITAL SERVICES
To enhance your shopping experience, we may offer optional digital services at checkout, including:
• Priority Handling
• Extended Support Services
• Shipping Assistance Services
These optional services are digital in nature and do not constitute physical products.
Unless otherwise required by applicable law, purchases of digital services are final and non-refundable once provided.
PRIORITY HANDLING
Priority Handling places your order at the front of our internal production and processing queue.
It does not guarantee a specific delivery date and does not represent a courier shipping speed upgrade.
Delivery times remain subject to production schedules, carrier processing, customs procedures, and other external factors.
VOLUNTARY TIPS
Customers may choose to leave a voluntary tip during checkout as a gesture of appreciation for the MadeByTiana team.
Tips are entirely optional and are not associated with any product, service, guarantee, or additional benefit.
All tips are final and non-refundable.
CONTACT
If you have any questions regarding your order or shipping status, please contact us:
MadeByTiana
Spain, Madrid, Retiro 28007
MadeByTiana.store