Refund Policy
RETURN & REFUND POLICY
Last Updated: May 02, 2026
At MadeByTiana, every Croc Bag is handcrafted with care, attention to detail, and a commitment to quality. We appreciate every customer who supports our small business. 🤎
Please read this Return & Refund Policy carefully before placing an order. By completing a purchase, you acknowledge and agree to the terms outlined below.
HANDMADE PRODUCTS
All MadeByTiana products are handmade to order.
Because each item is individually crafted, slight variations in color, texture, measurements, stitching, or appearance may occur. These variations are a natural part of the handmade process and are not considered defects.
ORDER CANCELLATIONS
Orders may be canceled within 12 hours of purchase.
After this period, production may have already begun and cancellation requests cannot be guaranteed.
If production has started, materials have been allocated, or the item has entered fulfillment, cancellation requests may be declined.
RETURNS
Due to the handmade and made-to-order nature of our products, we do not accept returns for:
• Change of mind
• Incorrect size or preference selections made by the customer
• Minor handmade variations
• Delays caused by shipping carriers
However, if your item arrives damaged, defective, or significantly different from the product description, please contact us and we will review the situation individually.
To be eligible for review:
• The item must be unused and in its original condition.
• The item must remain in its original packaging whenever possible.
• Proof of purchase must be provided.
• The request must be submitted within 48 hours of delivery.
REFUNDS
Refunds are not provided for completed and delivered handmade products unless required by applicable law or approved following a review of a damaged, defective, or incorrect item.
If a refund is approved, it will be processed using the original payment method.
Processing times may vary depending on your payment provider.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Your request should include:
• Your order number
• A description of the issue
• Clear photographs showing the product and packaging
Each case is reviewed individually to determine the most appropriate resolution, which may include a replacement, store credit, repair, or refund where appropriate.
OPTIONAL DIGITAL SERVICES
To enhance your shopping experience, we may offer optional digital services at checkout, including:
• Priority Handling
• Extended Support Services
• Shipping Assistance Services
These optional services are digital in nature and do not constitute physical goods.
Unless otherwise required by applicable law, purchases of digital services are final and non-refundable once provided.
PRIORITY HANDLING
Priority Handling places your order at the front of our internal production and processing queue.
It does not guarantee a specific delivery date and does not represent a courier shipping speed upgrade.
Delivery times remain subject to production schedules, carrier processing, customs procedures, and other external factors.
VOLUNTARY TIPS
Customers may choose to leave a voluntary tip during checkout as a gesture of appreciation for the MadeByTiana team.
Tips are entirely optional and are not associated with any product, service, guarantee, or additional benefit.
All tips are final and non-refundable.
CHARGEBACKS
By placing an order, customers agree to the policies presented on our website.
If a customer believes an issue has occurred with an order, we encourage them to contact us first so we can work toward a fair resolution.
Fraudulent or abusive chargebacks may be disputed using order records, communication history, tracking information, and other relevant documentation.
CONTACT
For questions regarding returns, refunds, or your order, please contact:
MadeByTiana
Spain, Madrid, Retiro 28007
MadeByTiana.store